I know you are probably thinking...flowers and dentist?!?! Is this another weird Elisa post? No...it's not. I have a story to share about outstanding customer service from my Dentist office! It all started when after I had my first cleaning appointment with my new dentist and I got a personalized letter in the mail from them saying thank you for my service and for being our patient. The secretary had typed the top part of the letter but at the bottom was a personalized hand written note from the Dentist who filled my cavaties letting me know to call if I had any pain. So after that once gesture they won the nice award but then...
I referred my friend at work, so she went and had a great experience as well. I got another personalized letter in the mail from the dentist office thanking me for my referral, and also 2 voice mails thanking me again. Then...
The security guard station at work called me at my cube today and told me I had a flowers downstairs waiting for me...from who?!!? It's not my anniversary or birthday...I went to go pick up my roses and sure enough they were from the Dentist office!! The card once again said, "Thank you so so much for your referral, we appreciate having you as someone we can take care of and show our thanks to. Dr. Smith"
WOW, so I haven't seen customer service like that before. Super deeeeeee duper nice if you ask me! I called the office and told them thank you and they just said. "We just like showing our patients that we care!" I hope I have tempted some of you to change your Dentist, if so here is his contact info:
Dr. Michael Smith & Chris Drew
Phone: (480) 839-0502
6200 S. Mc Clintock Dr. #5
Tempe, AZ 85283
(Mc Clintock & Guadalupe)
Please let them know I referred you! :) Maybe I will get more roses! Hee hee!
Tuesday, January 26, 2010
Need a Dentist??

Posted by
{Jeff+Elisa}
at
12:20 PM
9
comments
Wednesday, December 30, 2009
The Kiwi Bird
I don't like to talk much about my job at the wonderful world of University of Phoenix, but one thing that makes me laugh are some of the names of my students. In honor of one of my students I wanted to give a loud shout out to the kiwi bird, I did not know that this bird existed. I get tons of special new students every week that I am required to speak to and one week in particular I was calling a student by the name of Willie, during the call he proceeded to tell me just to call him Kiwi...AWKWARD!!! Kiwi?!?! Why?!?! I did ask him why and he said, "because when I was younger my parents always told me I looked like the kiwi bird." There is such a bird? To say the least I'm afraid of what my student looks like cause the kiwi bird has a gigantic nose. My finance counselor that I work with refuses to call him this nick name cause he thinks that it might be a dirty pet name, but he did promise me that he would call the student Kiwi if he passes his courses. My students don't have the best track records and most of them only strive to get by with D's!
In closing I wanted to leave you a bit of humor with some other names I have had the opportunity to screw up while trying to pronounce them on the phone with the student. Bless the hearts of all the Mom's out there who might have thought that it was ok to create such names for people. Enjoy! :)
QUENAH
GHYNA
ZAUNEPPS
KENNETRICE
KINSHAWSA
SHAMIKQUA
WAUNETT
KARRKETTA
SHAQUELLA
QUARTINELLA (FAVORITE!)
MCQUEENA
PETAGAY
JA'QUETTA
SHA'TAVIUS
FRANKESHIA
NIKJOVNIA
WILNESHIA
ZIPPORAH
SUOMAYYAH
SUVANNEE
I think my favorite has to be all the names with a "Q" in them...why why why?!?!? Ha ha!

Posted by
{Jeff+Elisa}
at
7:33 AM
7
comments
Sunday, December 20, 2009
Meeting Rudolph The Red Nosed Reindeer

Posted by
{Jeff+Elisa}
at
1:30 PM
6
comments




